Return & Refund Policy

Order Confirmation

By placing an order on the Olivia’s Boutique website, you confirm that you have read and accepted the terms of our Return & Refund Policy.

Completing your purchase means that:

• You have reviewed the conditions and timeframes for returns.

• You agree to follow the return procedure described below.

• In the event of a payment dispute or chargeback, this policy together with order records, delivery confirmations, and communication history may be used as supporting documentation.

Returns

If for any reason you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided that the product meets the conditions outlined below.

Return Conditions

To qualify for a return, the following requirements must be met:

• The item must not have been worn, washed, or used.

• The product must be returned in its original condition.

• Original packaging must be included.

• The item may only have been handled to the extent necessary to inspect it.

• Return shipping costs are the responsibility of the customer.

Once we receive the returned item, please allow up to 7 business days for inspection and processing.

Olivia’s Boutique reserves the right to decline returns if the item shows signs of heavy use, damage, or wear not caused by us.

How to Request a Return

To start a return, please contact our support team within 30 days of delivery.

Send an email to:

info@boutique-olivia.com

Your message should include:

• Your order number

• The reason for the return

• Photos of the product (if the item is damaged or defective)

• Your full name and delivery address

After your request has been reviewed, our team will provide instructions on how to return the item.

Please note:

Items sent back without prior approval may not be accepted.

We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery.

Send an email to info@boutique-olivia.com including:

• Your order number

• A short description of the problem

• Clear photos or a short video showing the issue

Once the issue has been reviewed and confirmed, we may offer:

• A replacement item (depending on availability), or

• Another suitable resolution depending on the situation.

In certain cases, we may not require the product to be returned.

Replacement items are typically arranged within 7–14 business days.

Lost Packages

If your shipment appears to be lost during transit, please contact us with:

• Your order number

• Your tracking information

Our support team will assist you in contacting the shipping carrier and opening an investigation if necessary.

If the package is officially confirmed lost, we will arrange a replacement or refund.

Unclaimed or Refused Deliveries

If a package is refused upon delivery, returned to the sender, or not claimed from the carrier due to an incorrect address or failure to collect the parcel, a $35 CAD fee may be deducted from the refund. This amount covers administrative and shipping costs.

Order Cancellations

Customers may request to cancel an order before it has been shipped.

Because our order fulfillment process is largely automated, orders cannot be stopped once they have been dispatched.

If your order has already been shipped, you may still return the item after delivery according to the return procedure described above.

To request a cancellation before shipment, please contact:

info@boutique-olivia.com

Chargebacks and Payment Disputes

If there is a problem with your order, we encourage you to contact our support team first so we can resolve the issue quickly.

If a payment dispute or chargeback is filed through your bank or payment provider, Olivia’s Boutique may provide documentation including:

• Order confirmation

• Shipping and tracking records

• Customer communication

• Supporting images or evidence

Filing a chargeback without contacting us first may delay the resolution process.

Additional Information

Please keep the following in mind:

• Returns must be sent to our central fulfillment warehouse in Asia.

• Return shipping costs are the responsibility of the customer.

• Shipping delays or customs processing times are outside our control.

• For hygiene reasons, items that have been worn or returned in unsanitary condition cannot be accepted.

Returns are not free of charge, and shipping or handling fees may apply.

Contact Information

If you have any questions about our Return Policy, our customer support team is happy to help.

Olivia’s Boutique
Email: info@boutique-olivia.com